Last updated June 2026.
By paying an invoice, purchasing a service, or using any service provided by Impact Learning Ltd (trading as Impact Websites), you agree to these terms and conditions in full. If you do not agree, please do not use our services.
These terms apply to all services we provide, including website design, website builds, website hosting, domain name registration, and any other work carried out on request.
We may update these terms at any time. We will endeavour to notify existing clients of material changes, but continued use of our services after any update constitutes acceptance of the revised terms. The current version of these terms is always available on our website.
You agree to use our services only for lawful purposes and in a manner consistent with all applicable New Zealand laws and regulations. You must not use our services for any activity that could damage, overload, or impair our servers, network infrastructure, or the experience of other clients.
We reserve the right to determine what constitutes a violation of this clause at our reasonable discretion.
Any content you provide to us — including text, images, logos, videos, or other materials — remains your responsibility. You must ensure you hold the appropriate rights to use, distribute, and publish all such content.
We do not claim ownership of your content. However, we are not liable for any copyright infringement, intellectual property disputes, or legal issues arising from materials you provide or instruct us to use.
As administrators of our hosting servers, we have technical access to all hosted content, including websites, databases, and email accounts. We will only access your data when necessary for legitimate purposes such as troubleshooting, maintenance, or resolving technical issues at your request.
We will not share, sell, or misuse any information we access in the course of providing our services.
We maintain daily backups of hosted sites and take reasonable steps to ensure their reliability. However, we cannot guarantee that backups will always be available or error-free, and we are not liable for any loss of data, content, or functionality resulting from a backup failure or data loss event.
We strongly recommend that clients retain their own copies of any important content, images, or files independent of their hosted website.
To the fullest extent permitted by New Zealand law, Impact Learning Ltd is not liable for any direct, indirect, or consequential damages arising from your use of our services, including but not limited to loss of data, loss of revenue, or service interruptions.
Our total liability to you in connection with any claim under these terms shall not exceed the amount you have paid us in the 12 months preceding the claim.
Hosting services: Once a hosting service has been activated, no refunds will be issued under any circumstances, including cancellations, downgrades, or early termination.
Website build deposits: All deposits paid toward a website build are non-refundable. See clause 16 for full details.
On-request work: Work that has been completed and delivered is not eligible for a refund. If you have concerns about completed work, please contact us directly and we will do our best to resolve them.
We aim for high uptime and reliability across our hosting infrastructure, but we do not guarantee uninterrupted service. Scheduled maintenance, infrastructure updates, or unforeseen technical issues may result in temporary service disruptions. Where possible, we will provide advance notice of planned maintenance.
We implement reasonable security measures to protect hosted websites and data. However, we cannot guarantee complete protection from hacking, malware, unauthorised access, or other security incidents. We will make every reasonable effort to respond to and remediate security incidents that affect our infrastructure.
We are not liable for any loss, damage, or liability arising from a security breach that is outside our reasonable control, including breaches caused by vulnerabilities in third-party plugins, themes, or software installed on your site.
Websites rely on third-party plugins and software that are updated independently by their developers. While we monitor and manage updates where possible, we cannot guarantee that updates to third-party software will not occasionally cause conflicts or unexpected behaviour. Where this occurs, diagnosing and resolving the issue is billable work under clause 15.
Your hosting fee covers what is directly our responsibility — the code we have written, our hosting configuration, and your daily backups. If something we have built breaks, or if an issue is clearly caused by our setup or our error, we will fix it at no charge.
Your website runs on third-party software — WordPress core, plugins, and payment tools like Stripe or Afterpay — all maintained by independent developers who release updates on their own schedule. Occasionally those updates conflict with each other or change how something works. This is not a hosting failure and it is not something we can predict or prevent. When it happens, the time we spend diagnosing and resolving it is charged at our standard hourly rate.
We reserve the right to suspend or terminate your hosting service or our working relationship with you if you violate these terms, engage in unlawful activity, or behave in a manner that is harmful to our business, infrastructure, or other clients.
Where practical, we will provide notice before taking action, but reserve the right to act immediately where the situation warrants it.
Websites we build since May 2026 include access to ClientDesk, an AI-powered editing tool that allows you to make changes directly to your site. You are solely responsible for any changes made to your website using ClientDesk, including edits to text, images, pages, and navigation.
We are not liable for errors, unintended changes, or any consequences arising from your use of ClientDesk. Automatic snapshots are taken before each edit to allow rollback, but we do not guarantee that all changes can be reversed in all circumstances.
You must not use ClientDesk to publish content that is unlawful, defamatory, or in breach of any third-party rights.
ClientDesk remains the property of Impact Learning Ltd. If you move your website to a different hosting provider, your website will continue to function normally — all your content, pages, and design transfer with you. However, access to ClientDesk will be deactivated, as it is tied to our hosting infrastructure and is not transferable to third-party servers.
All domain names we register on your behalf are registered in your name using your email address as the primary contact. You retain full ownership and control of your domain at all times.
We maintain administrative access to domains we manage as part of our hosting service. This access is used solely for the purposes of managing DNS, renewals, and technical configuration on your behalf.
Invoices for annual hosting and domain renewals are issued 30 days before the expiry date. It is your responsibility to ensure payment is made on time. We will make reasonable attempts to follow up if payment has not been received, but cannot be held responsible for service interruption caused by non-payment.
If a domain expires due to non-payment, we will retain a copy of the website for 3 days after expiry. After this period the website will be deleted. We will always attempt to contact you by phone before any deletion occurs.
Any work requested by you that falls outside our standard service offering is charged at our current hourly rate. Our current rates are published on our website. We will advise you of the likely time involved before commencing any significant work.
Invoices for on-request work are due within 7 days of the invoice date. Repeated late payment may result in future work being subject to prepayment.
A deposit is required to commence a website build. This deposit is non-refundable under any circumstances.
The website build must be completed within 3 months of the deposit payment date. If the build is not completed within this timeframe due to delays on your side — including failure to provide content, feedback, or approvals — the deposit will be forfeited and the project considered abandoned.
Extensions to this timeframe will only be granted if agreed in writing by both parties. Delays caused by us do not count toward this period.
You agree to indemnify and hold harmless Impact Learning Ltd, its directors, employees, and agents from any claims, losses, damages, or expenses (including legal costs) arising from your use of our services, your breach of these terms, or any content you provide or publish through our services.
These terms are governed by the laws of New Zealand. In the event of a dispute, we ask that you contact us directly in the first instance so we can attempt to resolve the matter informally. If a resolution cannot be reached, disputes will be handled in the appropriate New Zealand courts.